Effective: August 27, 2026
This Privacy Policy explains how Hangzhou Chuyu Game Technology Co., Ltd. (杭州初宇游戏科技有限公司), doing business as ACE Entertainment (“ACE”, “we”, “us”), collects, uses, stores, shares and protects personal information when you use our Games, websites, official channels and related services.
Please read this policy carefully before using our services. If you do not agree with it, please do not use the relevant service. If you are a child or have not reached the age of majority where you live, please read it with your parent or legal guardian.
Information We Collect
The information we collect depends on the service and features you use. It may include account and contact information you provide, such as an email address, username, platform account identifier or customer-support communications.
We may collect technical and usage information needed to operate and secure our services, including device and operating-system information, IP address, language and region settings, game version, identifiers, crash reports, log data, gameplay information and interaction data.
When you make a purchase through a platform, the platform processes payment information. We may receive information needed to confirm the transaction and provide the purchased content. We do not receive full payment-card information from platform payment processors.
If you contact us, participate in a survey, submit a report, use community features or provide content, we collect the information you choose to give us and information needed to respond, moderate content, resolve the request or operate that feature.
How We Use Information
We use personal information to provide and maintain the Games and services, create and secure accounts, deliver content and support, process and confirm transactions, personalise settings, communicate with you, investigate abuse, prevent fraud and cheating, improve our Games, meet legal obligations and protect ACE, players and the public.
Where consent is required by law, we will ask for it. You may withdraw consent for optional processing, but this may affect features that rely on the relevant information.
How We Share Information
We share information only as needed to provide our services, comply with law, enforce our rights or protect users. This can include service providers that host, operate, support, analyse, secure or moderate our services; platform partners that provide the Games; professional advisers; authorities where required by law; and a successor organisation in connection with a merger, acquisition or similar transaction.
Our service providers may process personal information only under instructions and appropriate safeguards. We do not sell personal information for money.
International Transfers
Our services and providers may operate in more than one country or region. When personal information is transferred internationally, we use safeguards required by applicable law, including contractual or other legally recognised mechanisms where appropriate.
Data Retention And Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, enforcing agreements, meeting legal obligations and protecting our services. Retention periods vary according to the information and purpose involved.
We use reasonable technical and organisational measures designed to protect personal information. No service or transmission is completely secure, so please protect your account credentials and contact us promptly if you believe your account has been compromised.
Your Rights And Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of your personal information, as well as data portability or withdrawal of consent. You may also have the right to complain to a relevant data-protection authority.
To make a request, contact business@gamewithace.com. We may ask for information necessary to verify your identity and process your request. Some rights are subject to exceptions under applicable law.
Children
Our services are not intended for children where prohibited by law. We provide additional information in our Children’s Privacy notice and take steps required by applicable law when we know that a child’s information is involved.
Third-Party Services
Our Games and sites may link to or integrate with third-party platforms and services. Their privacy practices are governed by their own policies, not this one. Please review those policies before providing information to them.
Changes To This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice where required by law. The updated policy will show its effective date.
Languages
The Chinese language version of this Privacy Policy is the governing version. If this English version conflicts with the Chinese version, the Chinese version controls to the extent permitted by law.
Contact Us
For questions, requests or concerns about privacy, contact business@gamewithace.com.